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Terms of Service

Terms of Service

Effective date: August 1, 2026

These Terms of Service ("Terms") govern your access to and use of Inventra ("Platform", "Service", "we", "us", "our"), operated by Campos Sales Soluções Para Internet Ltda., a company duly registered under CNPJ No. 37.753.203/0001-69, with headquarters at Av. Paulista, 1636, Suite 1504, Bela Vista, São Paulo – SP, ZIP code 01.310-200, Brazil.

By creating an account, subscribing, connecting integrations, sending notifications, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

1. Definitions

For the purpose of these Terms:

  • Platform or Inventra: the software-as-a-service available at https://www.inventra.sh and its subdomains, including the public website, admin panel, APIs, and any related services.
  • User or you: any natural person or legal entity that accesses or uses the Platform, whether as a visitor, registered account holder, paying subscriber, or invited member of an Organization.
  • Organization: a workspace within the Platform that may contain one or more Users (members) and that owns configuration, catalogs, appointments, integrations, content, and subscription data.
  • End Client: a person served by an Organization (for example, a client or patient) whose data the Organization stores in Inventra and whom the Organization may instruct Inventra to notify.
  • Content: any text, blog post, image, metadata, configuration, brand asset, End Client record, appointment, note, or other material generated, uploaded, or stored through the Platform, including content produced by artificial intelligence on your behalf.
  • Subscription: a recurring paid plan that grants access to specific Platform features, limits, and quotas.

2. Service description

Inventra is an office-management Platform for small and medium service businesses. Core capabilities may include:

  • Organization and team management
  • End Client / patient records suitable for scheduling and contact
  • Services catalog
  • Agenda and appointment management
  • Projection of Inventra appointments to Google Calendar and Google Meet links when connected
  • Multi-channel appointment notifications (Email, SMS, and WhatsApp)
  • Optional AI-assisted content and related tools

Inventra is not an electronic health record (EHR), medical charting system, or clinical decision-support tool. You must not use the Platform as a substitute for systems required to manage protected health information (PHI) under HIPAA or similar regimes unless we have expressly agreed in writing (including any required business associate agreement).

We reserve the right to add, modify, suspend, or discontinue any feature of the Service at any time, with reasonable prior notice when changes materially affect paid functionality.

3. Account registration

To access most features, you must create an account by providing accurate, current, and complete information. Inventra supports sign-in by email magic link and Google Sign-In. You are responsible for:

  • Maintaining control of the email inbox or Google account used to authenticate.
  • All activity that occurs under your account and under Organizations you own or administer.
  • Notifying us immediately of any unauthorized use at legal@inventra.sh.

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to create an account. The Platform is not directed at minors.

4. Organizations, members, and End Client data

A single User account may belong to or own one or more Organizations. Organization owners and administrators may invite members and assign roles. Each Organization is responsible for the conduct of its members within the workspace and for ensuring that invited Users are authorized to access the Organization’s data.

By entering data into Inventra, the Organization represents and warrants that it has the legal authority to collect, store, and instruct Inventra to process:

  • Member/staff data
  • End Client contact and scheduling data
  • Notes, services, appointments, and related operational records

The Organization is responsible for:

  • Accuracy and minimization of the data it stores
  • Internal permissions and member access
  • Deciding which notification channels to enable
  • Complying with applicable privacy and communications laws for End Clients it serves in Brazil, the United States, or elsewhere

Inventra processes End Client data as a processor / service provider on the Organization’s instructions, as further described in our Privacy Policy.

5. Subscriptions, billing, and refunds

5.1 Plans and pricing

The Platform offers free trial periods and paid subscription plans. Current pricing, features, and usage limits (which may include seats, End Client volume, notification volume, content generation, or other quotas) are described at https://www.inventra.sh/pricing and may be updated from time to time.

5.2 Payment processing

Payments are processed by Stripe, Inc. ("Stripe"), an external payment service provider. By subscribing, you agree to Stripe’s terms and authorize Stripe to charge your selected payment method on a recurring basis until you cancel.

We do not store full payment card details on our servers. We only store the information returned by Stripe that is necessary to manage your subscription (such as customer identifier, subscription status, and last four digits of the card).

5.3 Free trial

When a free trial is offered, your paid subscription begins automatically at the end of the trial period unless you cancel before the trial ends. We will notify you by email before the trial converts.

5.4 Renewals and cancellation

Subscriptions renew automatically at the end of each billing cycle (monthly or annual) at the then-current rate. You may cancel at any time through the admin billing area. Cancellation takes effect at the end of the current billing cycle, and you retain access to paid features until then.

5.5 Refunds

Pursuant to Article 49 of the Brazilian Consumer Protection Code (Law No. 8.078/1990), Users who subscribe outside our physical establishment may exercise the right of withdrawal within seven (7) days of the initial purchase and request a full refund. Beyond this period, fees already paid are non-refundable except where required by applicable law or expressly agreed in writing.

5.6 Failed payments

If a payment fails, we may suspend or downgrade access to paid features. You remain responsible for outstanding amounts. We may retry the charge in accordance with Stripe’s default dunning procedures.

5.7 Price changes

We may change subscription prices with at least thirty (30) days’ prior notice by email or in-app notification. The new price applies to the next renewal after the notice period.

6. Notifications — Email, SMS, and WhatsApp

6.1 Organization instructions

When an Organization enables notification channels or causes Inventra to send appointment-related messages (including confirmation, confirmed acknowledgment, reminder, reschedule, cancellation, or feedback/review messages), the Organization instructs Inventra to transmit those messages to the End Client contacts stored by the Organization.

6.2 Consent and compliance warranties

By activating channels or sending messages, the Organization represents and warrants that it has:

  • Informed End Clients about the nature and purpose of the communications, where required.
  • Obtained any prior consent or other lawful basis required under applicable law (including LGPD in Brazil and, where applicable, TCPA, CAN-SPAM, CTIA/carrier rules, and Meta/WhatsApp policies).
  • Stored accurate contact details and maintained evidence of opt-in or other lawful basis where required.
  • Honored, and will continue to honor promptly, opt-out, unsubscribe, and suppression requests from End Clients.
  • Obtained any additional consent required for messages that may be classified as marketing (including certain feedback or review requests).

Enabling WhatsApp at the Organization level does not prove that each End Client has consented to WhatsApp messaging. Inventra sends messages technically according to the Organization’s configuration and does not automatically validate individual End Client authorization before dispatch.

6.3 No delivery guarantees

Inventra does not guarantee message delivery, carrier or platform availability, inbox placement, End Client reading, WhatsApp template approval, or uninterrupted third-party messaging services. Delivery depends on providers (Resend, Twilio, Meta), networks, End Client devices, and Organization configuration.

6.4 Suspension for abuse or risk

We may suspend notification channels, integrations, or Organization access if we detect abuse, spam complaints, provider blocks, regulatory risk, or material breach of this Section 6, without prejudice to other remedies.

7. Google Calendar, Google Meet, and other integrations

7.1 Google Calendar and Meet

If an Organization connects Google Calendar, it authorizes Inventra to:

  • Verify that the OAuth connection remains valid (including checking the calendar list).
  • Create, update, and delete events on the Organization’s primary Google Calendar corresponding to appointments created or changed in Inventra.
  • Send to Google the service name and End Client name in the event title, date/time, time zone, recurrence, appointment notes when provided, and the End Client’s real email as attendee when available.
  • Request a Google Meet link when the service/appointment uses an online meeting, and store Meet/event identifiers needed for projection.

In the current product, Inventra does not import pre-existing Google Calendar events into Inventra and does not provide Google → Inventra inbound sync. Google invitation emails are not used for Inventra appointment notifications; notifications remain controlled by Inventra’s Email/SMS/WhatsApp features.

7.2 Other third-party services

The Service may integrate with or depend on third parties including Stripe, Resend, Twilio, Meta WhatsApp Cloud API, Google, Vercel, Neon, Trigger.dev, AI model providers, and analytics providers. Your use of those services is also subject to their terms and privacy policies. We are not responsible for third-party outages, policy changes, rate limits, or account suspensions imposed by those providers.

7.3 Public appointment links

Inventra may generate tokenized or short public links that allow End Clients to confirm, cancel, join a meeting, or open a review URL configured by the Organization. You must not share those links beyond their intended recipients and must treat them as capable of revealing appointment information to anyone who holds the link.

8. Acceptable use

You agree not to use the Platform to:

  • Violate any applicable law, regulation, or third-party right.
  • Store or process PHI or clinical records in Inventra without an express written agreement authorizing that use.
  • Send unsolicited, deceptive, or unlawful communications, or message End Clients without required consent or lawful basis.
  • Upload malware, attempt unauthorized access, probe, or disrupt the Service or related infrastructure.
  • Reverse-engineer, scrape, or misuse the Platform beyond normal use of documented features, except as permitted by law.
  • Misrepresent the AI-generated nature of content where disclosure is required by law or a third-party platform policy.
  • Use the Platform to harass, discriminate against, or harm End Clients or third parties.

9. AI-generated content

Inventra may use third-party large language models and other AI systems to generate content based on instructions, brand context, and guidelines that you provide.

You acknowledge that:

  • AI output may be inaccurate, incomplete, biased, or similar to publicly available material. You are responsible for reviewing, editing, fact-checking, and approving any AI-generated content before publication or use.
  • We do not guarantee that AI-generated content will be unique, free of similarity to other works, or compliant with any specific SEO, editorial, clinical, or legal standard.
  • You are solely responsible for the consequences of publishing or relying on AI-generated content, including any obligation to disclose the use of AI under applicable law or platform rules.

To the extent allowed by law, you assign to your Organization the rights you may hold over the AI-generated outputs produced for that Organization, and you grant us a limited license to process, store, and display that content as necessary to operate the Service.

10. Intellectual property

Inventra and its licensors retain all rights in the Platform, software, trademarks, documentation, and underlying technology. These Terms do not transfer ownership of Inventra’s intellectual property to you.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your Organization’s internal business purposes during an active Subscription or free access period.

You retain rights in Content you provide, subject to the licenses needed for us to host, process, transmit, and display that Content to operate the Service. You grant us a worldwide, non-exclusive license to use Organization Content solely to provide and improve the Service.

11. Service availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted, error-free, or always-available operation. Maintenance, provider outages, force majeure, and security events may affect availability. We are not liable for delays or failures caused by circumstances beyond our reasonable control.

12. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy of AI outputs, delivery of notifications, calendar sync completeness, non-infringement, or uninterrupted operation.

13. Limitation of liability

To the maximum extent permitted by applicable law, Campos Sales Soluções Para Internet Ltda. and its directors, employees, and agents will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, or for loss of data, goodwill, or business interruption, arising from or related to the Service.

Our aggregate liability arising out of or related to the Service in any twelve-month period will not exceed the amounts paid by the relevant Organization to Inventra for the Service during that period, except where liability cannot be limited under Brazilian consumer or mandatory law.

Nothing in these Terms excludes liability for willful misconduct or other liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Campos Sales Soluções Para Internet Ltda., its directors, employees, and agents from any claim, demand, loss, or expense (including reasonable legal fees) arising from:

  • Your Content or End Client data
  • Your or your Organization’s use of notification channels without required consent or lawful basis
  • Your violation of these Terms or of any third-party right or provider policy
  • Unauthorized use of PHI/clinical data in the Platform

This indemnity does not require you to assume obligations that applicable law places exclusively on Inventra as controller of its own account, billing, or Platform-security data.

15. Termination

You may stop using the Service and cancel your Subscription as described in Section 5. We may suspend or terminate access immediately if you materially breach these Terms, fail to pay amounts due, create security or regulatory risk, or misuse messaging channels.

Upon termination, your right to access paid features ends at the close of the applicable period or earlier suspension. We may delete or anonymize Organization data according to our Privacy Policy and legal retention obligations. Provisions that by nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

16. Changes to these Terms

We may update these Terms from time to time. When changes are material, we will notify Users by email or through the Platform at least fifteen (15) days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms, except where mandatory law requires a different process.

17. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. Any dispute arising out of or related to these Terms or the Service shall be submitted to the courts of the District of São Paulo, State of São Paulo, Brazil, with express waiver of any other, however privileged it may be, except for consumer disputes, which may also be filed in the consumer’s domicile pursuant to the Brazilian Consumer Protection Code.

18. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a corporate reorganization or sale. These Terms, together with the Privacy Policy and any plan-specific commercial terms displayed at purchase, constitute the entire agreement between you and Inventra regarding the Service.

19. Contact

For questions about these Terms:

  • Company: Campos Sales Soluções Para Internet Ltda.
  • CNPJ: 37.753.203/0001-69
  • Address: Av. Paulista, 1636, Suite 1504, Bela Vista, São Paulo – SP, ZIP code 01.310-200, Brazil
  • Email: legal@inventra.sh